Frequently Asked Questions (FAQ)
Essential cookies are necessary for the website to function correctly. These cookies enable core features such as secure login, shopping cart functionality, order processing, and payment security. Without these cookies, key services on our website may not be available.
FAQ
Delivery times depend on your location and the shipping method selected at checkout. Orders are typically processed within 24–48 hours after payment confirmation. Estimated delivery timelines may vary due to courier schedules, customs clearance, or local regulations.
Helix Chem Lab accepts secure payment methods as displayed during checkout. All payments must be completed in full before an order is processed. We use encrypted systems to ensure safe and confidential transactions.
To place an order, browse our product catalog, select your desired items, and add them to your cart. Proceed to checkout, complete your payment, and you will receive an order confirmation email once your order is successfully placed.
Refunds are only issued if an order is canceled before shipment or if the product received is damaged, defective, or incorrect. All refund requests are subject to review and must comply with our Return & Refund Policy.
Yes. Once your order has been dispatched, a tracking number will be sent to your registered email address. You can use this tracking number to monitor the status of your shipment until delivery.
Due to the nature of pharmaceutical and chemical products, returns are accepted only for items that are damaged, defective, or incorrectly supplied. Returned items must be unopened and reported within the specified timeframe after delivery.
Our Disclaimer
Helix Chem Lab provides pharmaceutical and chemical products strictly for professional, laboratory, research, or otherwise authorized use only. All information on this website is for general informational purposes and does not constitute medical advice, diagnosis, or treatment. By purchasing from Helix Chem Lab, customers confirm that they are legally permitted to purchase, possess, and use the products in compliance with all applicable local, national, and international laws and regulations. Products must be handled, stored, and used in accordance with professional standards and safety guidelines. Helix Chem Lab accepts no responsibility or liability for misuse, improper handling, or use of products outside their intended purpose, and makes no guarantees regarding product suitability for any specific use.
Policy Updates
Helix Chem Lab reserves the right to update this Cookies Policy at any time to reflect changes in legal requirements, technology, or operational practices. Any updates will be posted on this page.
Contact Information
If you have questions or concerns regarding our use of cookies, please contact our support team through the official contact details provided on our website.